ACCOUNTS DEPARTMENT ****!

I am sick and tired of Telkom's Accounts Dept. They debited my account (**********79) on an incorrect date in January 2024 (on the 15th) whereas my debit order date is and HAS ALWAYS BEEN the 25TH for this account!! Causing me to have unnecessary bank charges! They debited again on the 25th as they should have in the first place. And now I am getting sending me an invoice which doesn't reflect the payment you took on the 25th! I will reverse any unauthorized debit on my account, Telkom is supposed to debit R499 from me on the 25th of every month as per my contract, not when they feel like it and for any amount they thumbsuck!! Please correct the invoice for Feb. I don't owe you R709, it's supposed to be R499! Even on my other account (**********52) Telkom keeps debiting me incorrectly! Taking less than what is due and then coming back to say I owe the balance. How when you're the ones that don't debit correctly? I am sick of calling and getting reference numbers for things that are NOT MY FAULT. FIX This NONSENSE!