Accounts department

<p>I had a bad experience this month, which resulted in me not being able to pay accounts. My account was cut by Telkom pending payment. I then tried to go and make a payment at N1 city Telkom, but was informed to pay at a Pick n Pay. (I was hoping to have my line reactivated quickly).</p> <p>My phone line gives a message to phone the toll free number with my receipt number so that my phone be can reactived. and it can be reactivated within 24-48 hours. </p> <p>Lo and behold today, I do what the message tells me, and a very dour sounding and unhelpful customer service agent tells me no: the payment will only REFLECT now in 48 hours from a Pick'nPay, and only AFTER this can reactivation be done! And I should rather have paid at the post office to get quicker payment reflection? Even if I emailed him the slip, there is nothing he can do..</p> <p>So from 3 different sources giving 3 different information - and now I must wait even longer to have the phone activated?</p> <p>Beyond pathetic account structure.</p>