Accounts Billing.

Telkom has been debiting the in correct bank after I've been calling asking them to change it. However I've been paying manually 2 days before debit order date to avoid services being disconnected. Suddenly on the 28th my services were disconnected. Called them a consulted said I should wait until they debit.. On Saturday they still debited on the wrong bank. I called and consultant gave me a reference no. To pay via eft since I'm blocked on the manual one and said it will take 48 bussiness hours. Its been 72 bussiness days and still no service Apperantly consultant gave me the wrong Ref no. And I must now wait 7-14days.so I'm paying for services I'm not using. It's the 2nd time they doing this and i must stay with them with *********** consultants who all give us wrong information.