Accounts and Customer service useless

<p>We Had a call logged on the 24th February 2016, Reference number 603CRK240216 , for a faulty telphone and ADSL line </p> <p>Your technicians then took some 3 weeks to come and look into the fault.</p> <p>Their finding was that the cable on the pavement outside our property was faulty that they have no idea as to when the cable can be replaced. </p> <p>We have not heard from Telkom since them and as we did not have a service, I Finally got hold of the technician who came out the first time , he told me to cancel my service with Telkom as he was told that they would not be replacing the cable to my home</p> <p>I cancelled my telephone line and ADSL line with Telkom , Notice of cancelation sent on the 21st April .2016. They in turn dragged their feet for 6 months to close the account on their side and have now handed me over to a debt collection agency (Debt-in). I Have being billed for a service upto the end of September 2016 , which has not worked since 24th February 2016</p> <p>I Have contracted their agents problable more than a dozen times , explaining that i am still awaiting an invoice and a statement showing the credits for the service which was not provided.</p> <p>I Am still waiting. The agents at Debt-in are unhelpful and have no understanding of what i am asking for.</p> <p>The Last Response from them was for me to request an account directly from Telkom, but they are the people dealing with this Matter (*** !!!)l but neither Telkom nor their henchmen debt-in are willing or able to supply such documentation. So I still get threatening sms and e-mails from debtin even though they cant provide any statments and final accounts.</p>