accounts

I lodged a complaint via helo Peter last week of telkom. Responded by saying they going to get bck to me in 52 hours. It's a week later. The debt my account. Charged me for activation fee. Which is suppose to be free. Then I complaint via there twitter account today. Then they responded by saying they will look into the matter. And they started sending me freebies. No explanation. No one has contacted telephonically.i can't even email them as there is no email adress. You hang on for ages to get threw to customer care and no one in store can help me either. I either want my money back or my account credited.