CV
Carmen V
1 reviews | Active since Oct 2017
31 Dec 2017, 00:12
Accounts
I piad my account at the begining of the month and now have debited my account again. I phoned and no one can help me due to the managers having personal problems or unavailable due to something and then they leave at midnight. No one manager can help. I want a way to get someone that has the CEO's number that I can talk to them. Im highly aggrivated due to this and not getting helped.
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Replies (2)
Telkom's replyOfficial
11 Jan 2018, 17:24Hi Carmenvanvuuren22,
We apologize for the delayed response,
Please note that your account *** was in collection prior the payments mentioned, the account had 3 missed payments for the months of July, August, September, these payments carried over and they were inclusive of debit rejection fees, meaning the account was being paid in arrears carried over, the payments of R1,850.00 and R1,837.00 debited by the system both settled the past due amount for the months in question and your next payment is of R409.00 on the account, the account is now on an ot of Collection status after these payments.
Thank You,
Regards,
Asithandile
Telkom Social Media Team
Best regards,
Telkom's reply11 Jan 2018, 17:24
Official
Hi Carmenvanvuuren22,
We apologize for the delayed response,
Please note that your account *** was in collection prior the payments mentioned, the account had 3 missed payments for the months of July, August, September, these payments carried over and they were inclusive of debit rejection fees, meaning the account was being paid in arrears carried over, the payments of R1,850.00 and R1,837.00 debited by the system both settled the past due amount for the months in question and your next payment is of R409.00 on the account, the account is now on an ot of Collection status after these payments.
Thank You,
Regards,
Asithandile
Telkom Social Media Team
Best regards,
CV
Carmen V's updateReviewer Update
11 Jan 2018, 20:00What is this bull, I paid all in full. For everything. I want my money back. You guys are a disgrace to a service provider. You will pay my medical aid and I will make sure that if someone wants to pay thier money in advance to keep payment up to date, they will know about it.
CV
Carmen V's update11 Jan 2018, 20:00
Reviewer Update
What is this bull, I paid all in full. For everything. I want my money back. You guys are a disgrace to a service provider. You will pay my medical aid and I will make sure that if someone wants to pay thier money in advance to keep payment up to date, they will know about it.