ACCOUNTING SYSTEM IN SHAMBLES!!

<p>I am a new Telkom Mobile client and I was thinking of moving all my Vodacom accounts to Telkom Mobile ... not anymore!!!</p> <p> </p> <p>I opened a new Telkom Mobile account on 10 February 2017 requesting my debit order to be deducted from my bank account on the 5th of every month note the 5th not any other day!!!!</p> <p> </p> <p>On 4 April 2017 I noticed Telkom never debited my account, by the 7th of March 2017 still havent debited my account so I decided to make a manual payment via the Telkom website so as not to have my telephone line suspended. The payment went through my bank (FNB) and stayed in the "pending authorisation" section. Account paid... or so I thought!</p> <p> </p> <p>On 4 April 2017 I receive my 2nd invoice from Telkom reflecting I am overdue and they have not received any payment for last month's invoice?!?!?! On double checking my bank account I noticed it is still in the pending authorisation section. I spent an hour at FNB who advised that they cannot reverse the amount as Telkom needs to BANK they money from their side ... like any other purchase done online where one enters your card details. FNB refuses to reverse the transaction!</p> <p> </p> <p>Telkom's response... no it's your bank's fault! We WILL debit the outstanding amount from your account tomorrow it is not our problem.</p> <p> </p> <p>Firstly, I was supposed to be debited on 5 March 2017 for the first payment, you as TELKOM never debited my account. As a good paying customer I took initiative and paid the account online!!! Now I am being penalised because TELKOM refuses to bank their online payments done on the website.</p> <p> </p> <p>I will never again pay my account upfront and there is no way in hell I will change my current 7 other contracts from Vodacom to Telkom Mobile! You stink!</p>