Account/Billing issue still not resolved for over 2 months.

The previous review issue is still on going. Just this morning I was billed R15k. After being promised and assisted, by retentions, that my monthly bill with go back to normal. Even after receiving this email:

"Good day

Kindly be advised that I did receive the response I was waiting on regarding the issue you are currently experiencing and according to the investigation I did you were not supposed to be charged for the device obligation/carry over amount as the contract had reached full term when you requested the renewal , I had to log a case so that the device obligation amount can be investigated further and your case number is ***3 should also be sent via sms

Regards "

As per the agent I spoke to, a case cannot be logged with a pdf bank statement. So nothing can be done about this at the moment.

I requested a call back from a manager or at least someone who can actually do something, I was told to wait for about 2 hours.

If this issue is not corrected by today, the deduction done this morning to be corrected and my contract finally back on track, I will take this further and open up a case. Over 2 months and still have to deal with this ****... Unacceptable Telkom.. Do better.