Account wrongly billed and no Resolution

Good day,<br> <br> I am very unhappy with the service that I receive from Telkom. For 2 Years I had no issues with Telkom, until I upgraded my Contracts October 2015... then the problems started. Every month since October 2015 they add R349 (add on internet bundles) on two of my contracts( R698 a month) which I did not ask for. Since November I am trying to sort this problem out but no one gets back to me. In December they credited me for ONLY ONE contract(oct,Nov & Dec R349 *3) but not for the other. On my January Invoice they added the R349 AGAIN on both. As I'm not paying my account because of this they suspended my contracts more than a month ago. Every time I phone Telkom they tell me that someone will get back to me. . I never receive a single invoice, I need to phone them and tell them to email me my statements.This is unacceptable!!! I want this sorted out!<br> <br>