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Wesley N

1 reviews | Active since Feb 2018

12 Sept 2018, 16:54

Account wrongfully suspended

My account is wrongfully suspended because of their *********** system. Been a loyal paying customer for 2 years and now for my upgrade, i dont get my pro rated data, the bill is scheduled for end of September only via Debit Order and they suspend my account and send it to collections?????

Now when i query it, they admit it was an error but no one sorts it out!!! They want me to wait 72 hours! I meed my phone to access my complex where i live...i cant access it and they are so confused in assisting me!

This is unacceptable and breach of contract and abuse of my Consumer Rights! If this is not sorted within the hour i will take further action...also heaven forbid my credit score is affected by this....Telkom will pay for ******ion, inconvenience and suffering.

0
Replies (2)
Telkom
Telkom's reply16 Sept 2018, 11:45
Official

HI wesley-wez-nell

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

WN
Wesley N's update20 Sept 2018, 10:35
Reviewer Update
Hi Keagan, After a week of trying to get this sorted, you come back and tell me exactly what the other agents have told me! I have been a loyal paying customer for 2 years without fault and no complaints then this happened which inconvenienced me majorly!! I couldnt even access my premises...yet a sorry is all i get...secondly this only got sorted on Sunday at 10pm!!! I am being billed for pro rata data which i never received last month upon my contract upgrade and i dont want it either, please amend my invoice and remove that charge from my invoice, another point is that i can probably guess that Telkom is not gonna make up for the week of service i am paying for, which i did not get! And now this morning i get an sms saying im nearing my limit and that to avoid suspension i must contact 180???!! I swear if this account gets suspended AGAIN, i am gonna take this further and you will be in breach of contract! Please sort this out today! And also confirm once this is done. Thank you