1 reviews | Active since May 2015
Account wrongfully debited
<p>I have / had a contract with Telkom (1 x SmartInternet 2.5GB + Huawei E5330) which was R137.50 a month. I then had to switch from my savings account to a cheque account, and funds were not being paid towards this account. I was then debitedan amount of over R800 for the seetlemenmt of this account. I am no longer receiving data on this, and have just been informed the contract has been cancelled.</p> <p>This morning I have been debited R453.97. I tried quering this, and I have been told this is the for “Debit Order Rejection Fee” of R136.35. where is the extra amount coming from??</p>
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Please be assured that this matter has been escalated to the relevant department and feedback will follow.
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Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Good day.
We sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to the Billing Department and feedback will follow.
Case ***2
Regards
William
Telkom Social Media Team
Best regards,
Good day.
We sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to the Billing Department and feedback will follow.
Case ***2
Regards
William
Telkom Social Media Team
Best regards,
