GM
Goodmore M

1 reviews | Active since May 2015

31 Oct 2016, 07:23

Account wrongfully debited

<p>I have / had a contract with Telkom (1 x SmartInternet 2.5GB + Huawei E5330) which was R137.50 a month. I then had to switch from my savings account to a cheque account, and funds were not being paid towards this account. I was then debitedan amount of over R800 for the seetlemenmt of this account. I am no longer receiving data on this, and have just been informed the contract has been cancelled.</p> <p>This morning I have been debited R453.97. I tried quering this, and I have been told this is the for “Debit Order Rejection Fee” of R136.35. where is the extra amount coming from??</p>

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Replies (2)
Telkom
Telkom's reply31 Oct 2016, 20:29
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***.

We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply02 Nov 2016, 15:40
Official

Good day.

We sincerely apologize for the inconvenience.

Kindly note that this matter has been escalated to the Billing Department and feedback will follow.

Case ***2

Regards

William

Telkom Social Media Team

Best regards,