Account Written Off

I on the 19 October 2023 I cancelled my Telkom data account and the cancellation be came effective on the 17 November 2023. On the 23 October 2023 I cancelled a multi Sim which was linked on the number that I have already cancelled and the cancellation became effective on the 29 November 2023. Please note that I signed a debit order for this account.

Today I went to Telkom to do a Sim swap and i was told that i am unable to do a sim swap because the "Cancelled Account" is owing R0.05 (Five cents). I was further advised that the account was handed over to the debt collectors on the 09 January 2024 and on the 01 February 2024 was written off due to none payment of the R0.05 . Unfortunately I had to leave the store without the doing the sim swap and the wasteful expenditure is more that the R0.05.

The Telkom store gave me a statement showing the following: 01 Nov 2023: Balance brought forward R27.44 30 Nov 2023: Payment -R27.44 Subtotal : R0.00

01 Dec 2023: Invoice for November Ref A*** R0.05

I have the following questions:

1. Where is this R0.05 coming from because none of the products that I had on the cancelled account was costing R0.05? 2. Since you had a signed agreement to debit my account, why was that not exercised by Telkom? 3. Who is at fault for this R0.05 that is owed to Telkom, because according to me I had a signed debit order agreement?

Both Billing department and cancellation department could not assist to override the R0.05. The sad thing is that I have an active account with Telkom in good health. I had this telkom account for many year and not even once i had defaulted on my account, so for Telkom to think that I was refusing to pay a Five cent is very cruel.