BY
Busisiwe Y
1 reviews | Active since May 2011
01 Jul 2015, 10:50
Account won't be sorted
I have given up in fixing my contract even though it was Telkom that delayed in helping me, since I extended my contract period by upgrading my price plan. Why am I paying the same contract fee for the remainder of my contract when I have paid for the device for 24 months? I believe I should only be paying for the airtime from this month onwards.
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
01 Jul 2015, 14:43Hello Mabusi1407,
As per our telephonic call, we have escalated the matter to our commercial back office to assist with your query and feedback will be provided.
Please accept our humble apologies for the frustration and inconvenience caused.
Your social media reference number is SM122152.
Regards,
Joshua Mnisi
Telkom Social Media Team
As per our telephonic call, we have escalated the matter to our commercial back office to assist with your query and feedback will be provided.
Please accept our humble apologies for the frustration and inconvenience caused.
Your social media reference number is SM122152.
Regards,
Joshua Mnisi
Telkom Social Media Team
Telkom's reply01 Jul 2015, 14:43
Official
Hello Mabusi1407,
As per our telephonic call, we have escalated the matter to our commercial back office to assist with your query and feedback will be provided.
Please accept our humble apologies for the frustration and inconvenience caused.
Your social media reference number is SM122152.
Regards,
Joshua Mnisi
Telkom Social Media Team
As per our telephonic call, we have escalated the matter to our commercial back office to assist with your query and feedback will be provided.
Please accept our humble apologies for the frustration and inconvenience caused.
Your social media reference number is SM122152.
Regards,
Joshua Mnisi
Telkom Social Media Team