Hellopeter
Share Your Experience

1 reviews | Active since Jun 2016

31 Jan 2018, 22:16

Account Woes

I signed up for Showmax 14 day trial via Telkom & contacted Telkom by phone before the trial period had expired to cancel this subscription & surprise my next invoice arrived with a fee included for Showmax subscription, I called Telkom accounts to lodge a complaint and nothing has come of it. I also have a Telkom mobile free me contract for R199/pm but it just so happened that somehow I went over the allotted 1gb of data provided & was billed R149 for an extra 1gb out of bundle, I took the charge on the chin & asked the Telkom techie how to prevent this from happening again & I was given instructions & guess what, it happened again after I followed the instructions to cut connectivity when the data limit was reached. I can't be bothered to waste my time calling in to another drone who puts you on hold & wastes your time & still doesn't correct the issue & maybe the only way to get the attention of someone who can address these problems is to complain here. Ball is in your court Telkom.

0
Replies (2)
Telkom
Telkom's reply21 Feb 2018, 13:00
Official

Good Day

Thank you for making contact with us,

We have logged your request for assistance, Your social media reference number: AI***

Please accept our apologies for the inconvenience caused,

Regards

Telkom Social Media Team

Bronwyn

's update02 Mar 2018, 21:20
Reviewer Update
Glad to see this is receiving urgent attention, only 9 days since your auto-response and 4 weeks since my original post. My account has been debited again by Telkommobi since my original post on 31 January 2018 and again where the contract was for R199/pm for 1gb of data I have been billed R285.02. What is going on TELKOM? Another thing I picked up on the Telkom mobile app, apparently I own a Vodafone Smart tab when i look under mobile > subscription > device details (But in reality I have a contract for a Hauwei p9 lite) and i have no idea where this 2nd device comes into the picture? Telkom I enjoy your services which is why I have been a loyal customer for all these years and pay you on time every time, all I need is a little help sorting out and understanding these little glitches you are having, the least you can do is have a manager (Not a lower level drone), a real manager that understands your own systems that can address these issues. Over the phone is preferable but email can work too.