JP
Joschem P
1 reviews | Active since Jan 2011
12 Sept 2015, 15:49
Account was not adjusted accordingly
My reference number for this is : SM134150<br> <br> Whilst I appreciate that my line was downgraded to the avaiable speed, My account was not backdated.<br> <br> Please can this be done ASAP.
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Telkom's replyOfficial
12 Sept 2015, 15:52Hello joschempad,
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Regards,
Launa
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Regards,
Launa
Telkom Social Media Team
Telkom's reply12 Sept 2015, 15:52
Official
Hello joschempad,
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Regards,
Launa
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Regards,
Launa
Telkom Social Media Team