Account was deleted - no Internet access

My new ADSL line and service was installed on Wednesday 18 March 2015. On Thursday 19 March 2015 I checked the line speed and they only gave me a 2Mbit line instead of a 4Mbit line as per my request. I phoned Telkom and the y fixed the line speed but since Friday around 11:00 I had no internet service. I logged a fault via the 10210 number and they said they will dispatch a tech as there is a general problem in the area (Doornpoort). The technician came to check the line and everything worked when he entered his account details. We then only found out that my account was deleted in the back end system and they said it will be rectified within 24 hours. I phoned the 10210 number on Sunday 22 March and a lady told me that I must phone back on Monday. I then told her that I'm going to take this to the consumer act and report the bad service. She then put me through to the sales department that I don't think will even work on a Sunday.. I'm going to send this complaint to the consumer act as well because this is utterly pathetic service.