Account up to date but get Arrears status

When people warn you about Telkom ,listen!!

I am not sure why Telkom will be quick to ***** over your credit score while you ensure that your account is settled on time. What ****es me off is that you contact my previous employer/boss with a message that my account is in arrears when its not ,then put a number in the message that doesn’t even work

Where is the integration and alignment with the collections department and the Credit Bureau/Experian?? Because as it stands my statement states my account is up to date yet Experian is not and I am getting messages through a third party that my account is in arrears? I can’t wait to be done with you Telkom!