ACCOUNT UP TO DATE AND STILL NO INTERNET!

I have had issues with Telkom since we had it installed in July. The first issue was when they cut the line due to a late payment and we had to reconnect which took over a week even after we had settled the account because NO ONE knew that our password needed to be reset with cable. Each time I call I am passed to about 5 different people an no one ever knows what the issue is. This month our account is up to date and our line has still been suspended and again NO ONE knows what the issue is even though they can see that all is up to date. We run 2 businesses at home and we are now day 2 without any internet connection or phone line and each time we call all that we are told is that something is being logged somewhere to someone and that's it! I have spent a small fortune on phone calls from my cell and find this absolutely ridiculous! The service that I have received from Telkom is appalling an not one person working in any department ever knows the product!!!!