Account theft

Account is in Arrears with advanced payment of R3200.

This going for 3 months now - call centre agents cannot make contact with Managers as they are working from home. Systems is not being updated.

I am extremely unsatisfied with the service.

My monthly bill show Arrears after R6410-00 was paid - but is still in arrears, my monthly account is only R3200-00. - I need account rectification.