Account switched off but debt order went off

So my sim wont work on the Telkom network and I phone Telkom. I do my authentication and the lady reports that the account has been suspended. R1340.50 has been debducted from my account the 31st October BUT there is some dispute from the 17th that suspended my account.

The call centre agent I spoke to also reported that the account cannot be switched back on and I will have to contact telkom during business hours. Now here is the question, why would a client be switched off for paying his account on the 24th at 10pm.

I would like to have this service cancelled as soon as humanly possible as Telkom in in breach of my contract.

My payment record is clean but they would still switch the account off, another account I have with telkom (month to month) was cancelled and yet they still kept invoicing me for it and still have not had an agent resolve the matter. It has been months since I logged the dispute.

Saved the automatic call recording of this conversation so there is no way you can get out of this one, THIS TIME.