Account Suspension issue

I have never been so irritated with Telkom. I am on contract that I pay on debit order every single month. This includes the amount for the phone upgrade made in January 2025. However, in March my number got suspended. When I called they told me my credit limit was low and I’ve gone over my CL. Which I did not understand however the guy helping me, helped me get the suspension lifted and said they would increase my credit limit so I do not experience the issue again. My number was opened in about 3hrs, everything was fine. Here I am in April experiencing the same issue, this time around I am told it will take 72 working hours to resolve the issue meaning since it’s a long weekend my issue will be resolved around the following week on Wednesday if not Thursday (it’s Thursday as I write this message) so a whole week without access to my phone, a phone that I consistently pay for without fail every single month. I have to wait a whole week for an issue that Telkom themselves created by being ******** and not fixing the issues they created for me as a customer. Yho I am so livid and ready to pay off my contract and forget I ever used this network cause what in the actual hell is this.