Account Suspension

Telkom has suspended my services. This is the second time they have done so consecutively during long weekends. I pay these guys about R1200. 00 monthly for multiple services. They don't even bother to call me to notify me of any issues with the account. It's worrying to me because this kind of arrogance lacks customer service. I called on the Friday of the 18th of April, they promised to call me back and send me a reference number with the call, so that I can follow up, up to today, no one has called. The call agents are very arrogant, and have been lying to me that after an hour they will assist me, since from when I visited the Westgate Telkom shop at 9:00 am, till now at 14:00 pm I have not gotten anyone assisting, all the agents keep telling me to call after an hour...I am very disappointed in Telkom cause I'm suspecting someone might be committing ***** on my account.