Account Suspension

<p>I received an SMS from Telkom on Saturday 21.01.2017 claiming that I owed R 697.12 and that my line would be suspended within 24hrs. I called the next day and logged a case (case Nr. ********** 7) disputing this as my account was infact in advance by R 365.28. My line was suspended on the evening of Monday 23.01.2017. I made a payment of R 367 on Tuesday 24.01.2017, Telkom additionally to this debited my account on Wednesday 25.01.2017 for the amount of R977.72 (my debit order date is the last day of each month, so this was an unauthorised debit order). So my account with Telkom is currently in advance by R 1 710, but my account is still suspended. I called Telkom every day last week except on Friday to ask for feedback in this regard. Notes on the case I logged claim that Telkom tried calling me to no avail, which I dispute. My voicemail account (managed and recorded by Telkom) is active but has no record of a call from Telkom. Telkom also notifies me by SMS if I missed a call and I received no SMS notifying me of a call from Telkom. My contract is a R335/month contract, currently in advance (Telkom owes me) by R1 710, but still suspended because of "non-payment". If you were thinkinng of taking up a contract with Telkom, please reconsider.</p>