PC
Patience C

1 reviews | Active since May 2011

24 Jun 2016, 11:18

Account Suspension

<p>After numerous calls to the call center and a visit to a telkom store my number is still suspended. Calls have been escalated and 72 hours for this have come and gone and still nothing with no clear explanation as to why it has been suspended. My account is up to date and never skipped a payment and as a result I am unable to make calls and upgrade my contract. Telkom this in unacceptable and an inconvinience to me, please can you sort this out immediately or rather refund my money you debited from me on a SUSPENDED ACCOUNT!!!!!!!!!!!!!!</p>

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Replies (1)
Telkom
Telkom's reply27 Jun 2016, 05:57
Official

Hi tnapstar

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is:AI **********

Regards

Luleka

Telkom Social Media Team