Account Suspended yet I have been charged for the suspended months

I stated using the Telkom and DSL Telecom Sim Data from October 2022 and barely four months into the contract I have received a bad service due to my account being suspended on unfounded technicalities. I now regret having changed my four years contract with Cell C service providers to Telekom.

Telekom has suspended my account from Friday the 03 February 2023 till date, reason being they claim my account debit order bounced during the December month, this is after they had attempted to deduct the funds ( put in mind there is always more than enough funds in the account ), they deducted on the 19 January 202 3for the month of December, deducted on the 31 January 2023 an amount of R708 which the extra R208 was for the penalty which was for the debit order bounce in December ( this I am still disputing as funds were available and I have sent them Proof of such ). on the 03 February 2023 my account was suspended, I have spoken to a number of consultant both from the DSL Telecom and Telkom but have not received help to my satisfaction, I have sent countless emails to get the matter sorted out but failed at that too. Surprisingly everyone on the system can see that I have paid for December and January ( leave alone the R208 charge I do not agree with ) but yet remain suspended.

Its really a shame that it seems I am being treated like a none paying customer, its really a shame.