Account suspended without notice over long weekend

I am very frustrated with Telkom. My fibre account was disconnected Saturday afternoon on a long weekend. I thought I had a running debit order and there was no notice, email or phone call - otherwise I would have paid. <br> <br> Please re-instate my account so that I can go online on my laptop and pay you. Ironically I need the internet connect to pay you as my phone is not an authorized device for my online banking. <br> <br> It is really bad service to disconnect me without notice on a long weekend. I phoned your call centres today and yesterday and they said only the accounts people can assist. <br> <br> I know have spoken to the accounts department and they mentioned this cannot be connect until Thursday, which means it might go into another long weekend.<br> <br> I have paid the full amount (using my work internet) - please re-connect immediately.