Account suspended without notice

Recently my Telkom account has been in arrears. I have been notified of this via SMS before and have paid upon receipt of said SMS. This month I believed to be in arrears of R200 and had not received my bill yet (the 12th of every month), and upon receival of my bill would have paid the outstanding balance. This morning (the 7th of May) I received an SMS to state that my account has been suspended and I must pay the balance of my account to be reconnected. I will obviously pay my account, but I refuse to pay any form of re-connection fee as this suspension was implemented without my knowledge nor notification. I can understand if I received an SMS AFTER the 12th stating balance due and warning me, but to have this done before the billing date is not in line with T&C's and is in my opinion unacceptable.