Account suspended without good reason

Upgraded my Telkom ADSL line in Sep 2017 and was incorrectly billed. A dispute was opened on 17 Oct 2017 with the understanding my account would not be suspended. Visited Telkom service centre on multiple occasions and eventually the issue was escalated to a consultant who determined a billing error by Telkom of approx. R 2,000 and confirmed this to me in an e-mail on 29 Nov 2017 at 12.15 pm. Lo and behold within a day my line was suspended (30 Nov 2017). I have as yet not received a notification advising pending suspension nor an account stating the amount due to Telkom. In the meantime the consultant opened another dispute regarding a charge for directory listing which was never authorised. This case according to those manning 10210 prevents me from raising a dispute regarding the suspension of my line. My guest house now has no comms nor WiFi - thank you Telkom. The loss of revenue due to the negligence and apathy of Telkom can be determined but the emotional costs is incalculable.