1 reviews | Active since Mar 2015
ACCOUNT SUSPENDED WITHOUT ANY REASON
My account is up to date with you guys. I've called your call center numerous times. No one is willing to assist. All I've been told is that is a system error and there's nothing that can be done about it.<br> My services have been suspended from the 15/08/2015 to date. I'm not able to make calls nor make use of my data. But come month end you guys will want to debit the full subscription amount where else I made use of the line half way through the month.<br> I've been calling the call center and the agents together with the team leaders have all been showing no interest at all in resolving my query.<br> 1. Karabo Moilaa who is a team leader, he hung up on me while I was talking to him, he didn't even try to call me back.<br> 2. Sipho Sihle who is a manager promised to call me back. I'm still waiting for his call even today.<br> 3. Nontuthuko Phutho who is an agent also hung up on me.<br> 4. Nokuthula Madela who is a team leader told me straight that there is nothing she can do. I'm not the only one who has this problem and its out of her power.<br> I WANT TO CANCEL MY CONTRACT WITH IMMEDIATE EFFECT AND MOVE TO ANOTHER SERVICE PROVIDER. ITS NOT MY FAULT THAT
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This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM138567
Kind Regards
Zulfah
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM138567
Kind Regards
Zulfah
Telkom Social Media Team
