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Vicnent P

1 reviews | Active since Jan 2026

18 Aug 2026, 13:07

Account Suspended - No Explanation, No Feedback, No Resolution from Telkom.

My Telkom account was suspended without any proper explanation, and trying to get this resolved has been an absolute nightmare.

I have contacted Telkom Customer Care multiple times regarding the issue. I was specifically asked to send a detailed email explaining the situation so that it could be forwarded to the relevant department. I did exactly that.

No response.

I then contacted Customer Care again telephonically and explained the situation. I was asked to forward the same email to the representative I spoke to, which I did.

Still no response.

I eventually received an acknowledgement that my email had been received, but that is where the communication stopped. No explanation, no progress update and no indication of when this matter will actually be resolved.

I have done everything Telkom has asked me to do, yet I am still having to chase them for basic feedback regarding my own account.

And then I look at Telkom's HelloPeter performance: **1.15/5 stars from 2,808 reviews, with an NPS of -94.** Absolutely shocking!

Unfortunately, after my experience, I can completely understand those numbers.

**Telkom, I am not asking for anything unreasonable. I simply want an explanation, proper communication and for the issue with my account to be resolved.**

How many times must a customer contact you before someone actually takes ownership of the problem?

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Replies (1)
VP
Vicnent P's update18 Aug 2026, 13:18
Reviewer Update
Review / ComplaintTelkom’s incompetence is now actively costing me money.Because of an issue that Telkom themselves have failed to resolve, I am currently unable to take out ANY new Telkom product. This means that once again, I am going to miss out on a promotional deal because of a problem that is entirely the result of Telkom’s own useless service and failure to assist me.What makes this even more ridiculous is that Telkom seems to have no problem with the departments that make money from customers. Sales is quick when they want to sign you up, and Billing is quick when they want to charge you penalties. But when there is an actual problem that requires someone to take ownership and fix it, suddenly nobody seems capable of doing their job.And speaking of Billing: sending a notification at 00:20 and then suspending the service at 05:00 is hardly giving a customer a reasonable opportunity to actually see the notification, make payment, and resolve the issue. Yet Telkom has no problem imposing penalties for this.I am now losing out on deals and products because Telkom cannot resolve an issue that THEY created. After a consultant told me that I only have a small problem and it should be resolved within a few hours, still after TWO WEEKS, I am waiting for feedback or communication. NOTHING!This is beyond frustrating. It is completely unacceptable customer service, and it feels like the customer is expected to suffer the consequences of Telkom’s own incompetence.Telkom needs to stop passing customers from department to department and actually take ownership of problems until they are resolved.