Account suspended for the second time this year

Helkom as suspended my account twice this year for outstanding funds yet I pay with a debit order. The first time it took about 2 weeks to sort it out. Now it has been 10days and I've been without service for 16days! Everytime I call someone they say the system is not up-to-date or it takes 72hr to show. Why if I pay by debit order do you pass me to collections! How ****** *********** can your billing system be that you make these mistakes. And why when I call can you, you tell me you do not know what the status is because of it going to collections. Also why does the one system show me as suspended but another system shows me as active. And most importantly how can it be that in total I've been without service for more than 30days yet you deduct money every month! Why can nobody sort this out. How can a case be logged and stay in one person's inbox for 10day days and nobody can resolve this case><br> <br> If anybody read this DO NOT SIGN WITH TELKOM!! They are *********** and don't know what's going on in their own company! I am on the verge of cancelling everything! Last call I made to the call center I even got cut-off! I want to be refunded now not just connected!!!