Account Suspended for no valid reason

My Internet connection has been off since Saturday the 16/05/'20, and when I call I am told that my account has been suspended even though THEY don't find a reason why because everything is up to date. I am working from Home and urgently need to provide a reason at work as to why I have been offline for two days, and I don't have one. I've never had a problem with Telkom till this happened and I'm disappointed.