Account Suspended for no reason

This is now the second time in 2 weeks our Telkom line has been suspended. I have spent 30 min on the phone today speaking to both billings & technical and both departments tell me there is no problem. Yet the company line is blocked and according to the message is due to non-payment. They say they are escalating the problem. I have also been sending them documentation to change ownership of the account for 3 years and still it has not been done. You have until Monday to rectify all my issues otherwise I cancel my account.<br>