KC
Kathleen C

1 reviews | Active since Sept 2011

26 Jun 2015, 15:04

Account suspended for no reason

On Wednesday 24/06 my account was suddenly suspended even though my next invoice was only due on the 26th of June.<br> On the 25th I phoned the call centre's billing department and were advised that there is no reason for the account to be suspended and that it would be corrected the evening.<br> To ensure that everything went well i even paid the account which were due on the 26th.<br> My service is however still suspended.<br> I spent an hour on the phone trying to speak to someone via the call centre. And still no one answered.<br> <br> This is ridicoulous. If my service is not restored by this weekend. <br> <br> I would like to deactivate everything. And cancel the account.

0
Replies (1)
Telkom
Telkom's reply26 Jun 2015, 15:47
Official
Hello Kaycee24,

Thank you for your post.

Kindly note , we have sent you an email and will await your response so we can assist you further with this.

Ref SM120977.

We do apologise for any inconvenience caused.

Regards,
Didi Guma
Telkom Social Media Team.
***