Account suspended for no reason

On Tuesday the 23rd of June I received a message from Telkom that my account had been suspended and that I should call Telkom. I have two Telkom numbers and have been unable to use them since the 23rd. I called Telkom on the same day and continued calling the whole of last whole week without assistance. None one of the operators/agents have been able to assist me. When I first reported my issue I was told to wait 48 hours to be reconnected, second agent told me to wait another 24 hours. On Saturday (27 June) when I called I was told the billing department does not work on weekends while I've been calling the whole week and even had a dispute logged for me on Thursday. All the agents have said to me is they "apologise for the inconvenience". Inconvenience is a day....but a whole week without connectivity??? I have had to use an alternative simcard and buy data and airtime which I would not have had to do if my numbers were not suspended. So far none of the Telkom agents/operators have been able to tell me why my account was suspended because it is up to date and I have not exceeded my monthly limit. When I asked what process I can follow to cancel my contract seeing as Telkom just decided to suspend my account without a valid reason, I was told I cannot cancel my contracts while my account is suspended. Can Telkom actually attend to people's complaints. I have never in my life experienced such lack of assistance from a network provider. Never.