Account suspended for no reason

This is the second time this is happening. The same thing happened last month with Telkom. They debit my account after my account has been debited they suspended my account. My account is paid up to date but still they are suspending my account every month after the debit order has been deducted. This is very bad service from Telkom. I have 2x unlimited contracts with Telkom and they keep on doing this. My account is still suspended and when we call to follow up for my account to be unsuspended we are being told the same thing that there is a request sent to unsuspend but still it is not being unsuspended. Very bad service from Telkom I will not advise anyone to take out a contract with Telkom as this is the service that you will be getting. We are very disappointed and we will be looking at changing networks if this situation does not change.