Account suspended for more than 2 weeks

I would like to start by saying that I am verily appalled by the way Telkom mobile has handled and is still handling my query, it's been two weeks(if not more) my account was suspended last month due to non payment(which by the way I do take full responsibility for that) the out standing amount was debited on the 25th of September 2015 by Telkom's third party debt collector(Nu-debt,something along those lines) I was told that it would take 7 working days for the amount to reflect into Telkom's account. Seven days passed I called again and I was told that I would have to wait for another 72hrs for my account to be reactivated, I called on Thursday 08-10-2015 (after 72 hrs) and I was told that they were having technical difficulties, I called again the following day on a Friday and I was told that Telkom was collecting numbers of those customers whose accounts were suspended and needed to be activated, which mine was among them, and I was told that they needed to escalate to senior management and my account would be activated by the weekend. It is Monday and my account is still not activated. I know that maybe my complaint may not make that much of a difference, I'm really annoyed.