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Nandile D

1 reviews | Active since May 2015

12 Feb 2018, 21:59

account suspended for incorrect billing

On 1 February 2018 I called Telkom to inquire as to why I was being billed for 600 whereas my fixed monthly payment amounts to 400. They informed me that the extra 200 was charged for reversed debit orders for a ********** account which was investigated and said case resolved in October 2017. I was told this would be escalated and resolved within 72 hours. It is now 12 February 2018 and my account has been suspended and I have received no communication from telkom. The 72 hour mark has long passed and I am yet again being punished for something that is solely their fault. I have never received such bad service and total disregard for customer care before and I am shocked at the level of incompetence at which telkom operates. I can guarantee that even when my case is resolved I will not be reimbursed for the days I have paid for a service that has subsequently been suspended on no fault on my part yet again.

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Replies (3)
ND
Nandile D's update26 Mar 2018, 11:17
Reviewer Update
Two months later and this has not been resolved despite being told countless times that someone would contact. There doesn’t seem to be any accountability in this organization and the worst part is that I cannot cancel this contract until this has been resolved, meaning I am stuck without WiFi and there is absolutely nothing that can be done.
ND
Nandile D's update04 May 2018, 07:47
Reviewer Update
I have had to call Telkom again to follow up on my account and I was informed that my case has been closed yet I was not informed of that. Furthermore that my line remains closed despite it being resolved. Can someone tell me what is going on with Telkom??? I can’t even cancel without incurring penalty fees even though this is entirely not my fault.
ND
Nandile D's update17 May 2018, 08:38
Reviewer Update
Called Telkom again due to this same Issue that has been dragging since February and was told that it was resolved in April and because nobody communicated anything to me regarding my case, my account was written off as someone who has not been making payments and this will ultimately affect my credit record. I am so disappointed in Telkom and how negligent they are. This is truly an outrage and I will never use their services again.