Account Suspended due to *********** staff

So I have been without cellphone connection since Saturday due to Telkoms *********** staff. I called and asked for my banking details to be changed and guess what the consultant I spoke to did? Changed the account number but not the bank keeping in mind this is in April. I call in to see why my account wasn't debited and I hear I have to pay R206 more because it bounced.... Anyway I dispute this and get them to change it (still haven't had feedback from my despute). May comes and no money has been taken off and I phone again and the debit date is wrong. I call and log another dispute because once again I'm charged R206. I go into Mall of the south in JHB on the 2nd of June 2018 to rectify this and make sure everything is correct. Last Saturday I receive the sms to say my cellphone will be switched off I call in once again okay we going to sort it out. Nothing money R709 has gone off on Sunday night already but my phone is still off your consultants are not helping just telling me to wait. I cannot make or receive calls?