Account suspended due to *********** staff

Good day.

As much as I enjoy Telkom service this has crossed the line.

At the beginning of November I saw my Debit order go off for my cellphone contract.

A few days later I started receiving sms's that my account is in arrears and payment needs to be made, I then phoned in to Telkom Mobile customer service, I was then told by a lady I need not to worry there is an error on their side and my account has been paid and I can continue to use my services, Last night we received a voicemail saying that my account is in arrears and I will be charged a re-connection fee, I immediately phoned Telkom, I was advised by another lady that the account is in arrears and the previous lady must have made a mistake, She then sent me the account details and I made an EFT and sent the proof of payment to her, I paid my month in advance while I was at it, This morning my phone and my LTE router wont work, I phoned in and explained the situation again to be told I must wait 48hrs for the payment to reflect and I cant speak to a manager, After a struggle I got hold of management only to be told they will go back to the recordings where I was told the account is fine but it will take some time because he needs to listen to all the calls I have ever made to telkom, I then asked for a reference number where he could not supply me with a proper reference number and only the name Lungile 06H48 and that should be used as my reference.

I understand the amount is not showing in your account yet, but is it my fault the amount has not been paid because first off I was told that the account has been paid and i should not worry, If i was told then that there was something that went wrong with the debit order I could have made payment and avoided being cut off and have to wait 48 hours.

I am now sitting without internet or a mobile because I was told my account was up to date when it clearly was not.