Account suspended due to arrears accumulated from improper billing

on the 07th of June 2018 my account was suspended as it is allegedly in arrears. I called the call centre to make enquiries on these allegations and had a case logged (case #: ********** ).what the case was about was that upon calling the call centre to find out why my account had been suspended I was told that I had two billing profiles to which I was only aware of one which I had since opening up a contract in the year 2013. What I was also aware of was that I was being sent one invoice and also being debited for the invoice on the last day of the month (my preferred debit date).Now I was told that the billing profile was for device insurance only which I asked as to why was it was created separately and why did it cause my main billing profile to be debited and the representative answered saying "why didn't I call when i saw my debit amount being odd" and I answered by telling the representative that I was under the impression that everything was fine as I am currently on Debt administration and was under the impression that the amount was reduced as a result of the debt administration agreement. The sad part about all of this is that Telkom did not bother getting back to me with feedback regarding the case logged which led to me having to always call in to follow up. I ended up calling in again on Monday 18 June 2018 to follow up on the case logged and was told by the call centre that the case was closed as there was nothing they could do as my account is in arrears. What I find really sad is that I feel as though I'm being vilified where as this issue was not my fault to start with and now I'm being told that I cannot be helped. The worst part is my account is in arrears in excess of R7000 which is something way out of my affordability range. This issue has really enraged me and made me lose hope in Telkom. The bad part of all of this is that I have always ensured that I pay my account on time or in advance but all of a sudden an error on their side has made me look like I don't want to pay up.