Account Suspended Despite Payment

My bank account had an amount of +-R1300 deducted from it on the 23/11/2018, which is fine. The issue starts with the fact that the next day my account became suspended. I contacted the call centre and I was informed that the reason was that the payment had not reflected on the system yet and that it would reflect by Monday. Money came and went and my account was still suspended/blocked. On Tuesday I contacted the call centre once again, at around 18:30, and I was informed that the payment was reflecting. Furthermore my account should be active by midnight, on the same day. Today is the 28/11/2018 and the account is still suspended. I called once again and one of the agents informed me that it would take between 7-14 days, from the day of payment, for the account to be active again. Now that's quite obsurd considering the fact that funds have already been taken from my bank account.