RL
Robert L

1 reviews | Active since Dec 2013

06 Jun 2017, 15:42

Account suspended before I received my bill

<p>My Telkom bill always arrives late. This month I had not received my bill and paid in an amount of R1000 on the 1st of June. One the 5th of June I arrived home to find my bill and was prepared to pay it once inside. I go inside only to discover my account has been suspended. The bill stated that it should be PAID BY THE 6TH and it was only the 5th. It is not that I had not paid anything or was planning not to pay. I had not received my statement until the 5th.</p> <p>How can you suyspend my account BEFORE I recive my statement and withotu warning, especially after I had made an initial payment?</p> <p>I have called in and was told I needed to pay R115.10 to be unsuspended. This I have done and was then told that I now have to wait 48 hours to be reconnected. None of this was my doing. I had paid and intended to pay the difference as soon as I received my bill.</p> <p>I am really angry and upset.</p>

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