Account suspended and not resolved

My mobile account has been suspended due to a payment not reflecting on Telkom's side. I have spoken to three different agents at Telkom. I have mailed proof of payment to two different agents both of who had failed to allocate my payment to the accounts department. The first agent had conveniently not received my mails after probably 5 attempts. The second agent had said that he had mailed my proof of payment to the accounts department last Saturday. It has been 10 days since my account has been suspended. I had then used another platform - the chat to an agent option who told me that it would take 72 hours to be unsuspended. 72 working hours. That would be Wednesday past and I AM STILL WAITING. I have also tried the send a mail option. No one replies to that platform. Telkom has the worst customer service in the world. You call Telkom and you have to wait hours to finally be connected with an agent. Nothing with ever replace human interaction because this online business is not working out. They are so quick to send you your monthly invoices but can't handle customer service complaints as quickly. If this ever gets resolved I will definitely be trying everything to cancel this contract or at least be transferred to another network who knows more about customer service and business.