Account suspended after manually paying in amount at Bank and being told I must wait for the system to update the past due amount for my next debit date

My name is Mrs R Reddigadu I have a telkom mobile account. Cell phone number ********** 541. On the 20/11/2017 I called into the telkom call center to update my banking details as I had changed my bank account. After updating I asked the consultant Thanda Mwzandile if the debit order will run on the 30/11 on my new banking details , I was told by her it would not and I must please go in and make a manual payment ... I was then sent an SMS @ 18:55 on the 20/11 with banking details and a reference number. I made the manual payment on the 30/11 at Absa bank for 454. The next morning I receive a SMS saying that an amount of 453 has been debited from my new account... from Telkom... I waited one week thinking that the money will be reversed or I will receive an SMS however nothing and I needed the money so I reversed the bank bak payment seeing that I could not get back the money I deposited... yesterday on the 11/12/2017 at 16:57 I get a call from telkom but I had missed it then I get another call at 19:50 saying that a payment is due and I need to pay or else my account will be suspended... it also says ic u have paid please ignore the message... so I did as I did pay.. At 21:37 I receive an SMS saying my account has been suspended... I am so irritated as I call the call center and speak to Maxine who says there's nothing g she can do for me as I must pay 900 and something inclusive of debit order charge so I told but it's not my fault the lady said I must do a manual deposit... I asked to speak to her supervisor and she says she is not at desk so I ask to take her name down in the mean time and while waiting for the name I get cut off.... if Maxine was a co concerned consultant she would of called back.. but she did not... I called back and I spoke to Gugu Mbatha who was trying g to be very helpful and sympathized and apologized she also said her supervisor was busy with an escalation and as soon as she's done there will call me back with feedback... I waited and waited but no call back. I call back this morning and speak to Monett Masela who has me on the line ... I had to tell her everything again as apparently the other team has left and there only. One back at 3pm.. so I ask her to help... shecsats she got to ask supervisor , I wait on hold for 15 min for her to come back and say yo me there is nothing Telkom can do as I have to wait for the system to update which will be after my next debit date so only after the 1/01/2018 probly. I am furious as shecsats there's no way I can go through to accounts and no one can assist. This is a lie as I had a similar problem at the bdhinning of this year with telkom and my query was escalated to accounts and they did assist and reinstated my account within a day... this is total disregard for a customer as I am told no one can help me... why is there a customer service ? Apparently because the system shows a past due amount nothing can be done... although I have paid in the R454 manually it does not count???? Every system is generated by a program, if telkom does not have an accounts department to update these sort of queries and solve it, how are they helping customers??? They have inconvenienced me and I cannot believe the bad service... please can someone assist me as I have paid what's due and I need my account to be reinstated... my next debit order date is 31/12 and according to statement I have received the amount of 792 is only due then so what am I being suspended for when I have manually paid in the R454,????