Account suspended, after I repeatedly called in!

I called Telkom Mobile several times to inform them that the debit order due 31 May 2014 will not got through because I have a problem on my bank account which is in a process of being resolved, and as soon my bank pays the amount they had mistakenly deducted, I would then pay the amount due. I requested Telkom's bank details so I could make a manual payment. Few days I ago, I received an sms stating that my account will be suspended in 48 hours, so I called in again to check why that's the case as I have never missed a single payment on my account, and the one time I ask for a bit of a break till my account is sorted out, this is the treatment I get. Let alone the fact that several times Telkom has messed up/ stuffed up the billing on this account and we required to be understanding and patient! I dont know why this can't be activated, and they merely charged the amount at the end of this month if I don't make the payment. I am just glad that this my last month with Telkom, as soon as this is done, I must move to another network, cz I have never experienced such bad treatment of customers. I am left with no phone right now!