Account suspended

<p>On monday, we wanted to apply for a new cellphone contract with Telkom Mobile for my mother - We have phoned as this was more convenient than going in-store. All questions were answered truthfully but for some odd reason, the system did not want to accept these. The lady confirmed that we should go in-store. Not mentioning anything that the system now blocked my mother due to this radiculous acceptance criteria. We went in-store on Tuesday where a cellphone contract was taken out but the lady informed us then that my mother cannot get the phone yet as there is now a "block" on it. A case was opened - ********** 1. Till today, no response. Why, in the first place, was there a block on this account as all questions were answered truthfully? Also, where does Telkom mobile get their details from if the system does not want to accept the answers? Why does it take 3 days and more for a query to be resolved - for something that should not be there in the first place?</p> <p> </p> <p>I find this kind of service utterly dissappointing - my mother now apparantly has a contract but no phone!!!! She is thus paying for something she does not have!!! I will unfortuatnely not recommend Telkom Mobile to anyone.</p> <p> </p> <p>Regards</p>