1 reviews | Active since Nov 2016
Account suspended
<p>Good day. Our account has been suspended, so I made the payment to have our account un-suspended. I made an immediate payment, I paid extra just to make this immediate payment and now I am informewd that it still takes 48 working hours for the payment to reflect, how on earth is this possible if I made an immediate payment? This is totally ridiculous!!! I am so fed up with Telkom. It is their mistake in the first place by not debitting the account that causes this hassle!!! totally unaceptable and so rediculous!!! You have to have someone in your accounts department that has access to the bank account at all time that can alloctae payments accordingly so that immediate payments reflects when it has to.... I need my phone un-suspended!!! I can't even send a bloddy please call me, because you completely cut the lines. I am pregnant and driving around on a dily basis, how am I suposed to contact anyone if I am in an emergency or in trouble??? JUST BECAUSE YOU NEVER DEBITTED THE ACCOUNT!!!! I am soooooo FED UP!!!! </p>
This si rediculous, bank statements has not been alloctaed yet, so it does not show in the system that I made a payment. RIDICULOUS!! I feel like crying so frustrated I am, YOU made the mistake by NEVER debiting the account when you had to and now we sit with phones we can't even use!! BETER MAKE SURE MY PHONE IS WORKING TOMORROW!!!! I have a business I run from homw and need my phone for orders so I am now losing clients because Telkom cannot do what they are supposed to do. The matter has been escalated, but nothing has happened since yesterday. NOTHING!!! I need my phone, please sort this out immediately or I WILL cancel my contract and I won;t refer anyone to Telkom because you are ridiculous and the staff members are bloddy useless!!
This si rediculous, bank statements has not been alloctaed yet, so it does not show in the system that I made a payment. RIDICULOUS!! I feel like crying so frustrated I am, YOU made the mistake by NEVER debiting the account when you had to and now we sit with phones we can't even use!! BETER MAKE SURE MY PHONE IS WORKING TOMORROW!!!! I have a business I run from homw and need my phone for orders so I am now losing clients because Telkom cannot do what they are supposed to do. The matter has been escalated, but nothing has happened since yesterday. NOTHING!!! I need my phone, please sort this out immediately or I WILL cancel my contract and I won;t refer anyone to Telkom because you are ridiculous and the staff members are bloddy useless!!
USELESS TELKOM!!!!!!!!!!!!!!!
USELESS TELKOM!!!!!!!!!!!!!!!