Account suspended

I have 3 contracts with Telkom Mobile,on the 8th May my lines was suspended,due to no payment,however 26th April an amount of R2050 was debited out of my account,8 May being my birthday,I approach the Telkom store in Somerset Mall,Cape Town,spoke to a consultant,and she said she couldnt assist me with my query,and I need to call the billing department 180 for assistance the next day,as they were closed on PH,despite showing her that amounts went off from my bank statement,very unhelpfull,next day called 180 at around 8h30am spoke to Siyabonga,he confirmed he could see the amounts reflecting,and he will escalate the query to the billing department,and my line should be active again aft 5hrs,nothing happened,so next day called again same time,spoke to another lady,and she said the same thing... nothing happened going into the 4th day.. this service is pathetic and it was easy to debit my account,but difficult to reactivate my services,up to this day no one from Telkom contacted me,to rectify the error,and its annoying