AP
Antonie P
1 reviews | Active since Jan 2012
02 Dec 2017, 00:05
Account Suspended
My Telkom fixed line was suspended because Telkom never loaded a debit order as I instructed and filled in on the application form/contract.
As a result, I paid online but it was still suspended anyways and now I've been without a telephone and internet for 3 days. I tried numerous ways to contact Telkom via phone, email, Facebook, etc. but they are just telling me it is automatic and will unsuspend automatically.
The funds have already been deducted from the my card and I'm without service still.
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Replies (2)
Telkom's replyOfficial
12 Dec 2017, 10:50Hello contrid
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our billing team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply12 Dec 2017, 10:50
Official
Hello contrid
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our billing team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
AP
Antonie P's updateReviewer Update
12 Dec 2017, 10:55This has been resolved already but it took very long. We were without internet for 7 days.
AP
Antonie P's update12 Dec 2017, 10:55
Reviewer Update
This has been resolved already but it took very long. We were without internet for 7 days.